Emotions are the most powerful force inside any organization. They influence everything, from our effectiveness to building and maintaining relationships to managing human behavior; which, very often seems unpredictable especially in a climate of rapid change and uncertainty.
However, every relationship is part of a bigger emotional system which has very predictable human behaviors that can be observed and successfully managed. By understanding these predictable human behaviors, you will have the keys to recognize the reactive actions of colleagues, clients, and even yourself.
Furthermore, you will discover that instead of being frustrated or confused on how to respond, what is most required from you is being a less anxious presence. Not only will you have greater impact, but it will come with less emotional wear and tear.
You will learn that you...
Dr. Irvine Nugent, PCC, CSP
Partner, COPIA Leadership
Irvine Nugent, Ph.D., helps people harness the power of their emotions so they can have deeper connections, make better decisions, and increase their influence. He is an internationally recognized trainer and top-rated keynote speaker and is one of the few worldwide certified FACS coders, who are experts in reading facial emotions. A gifted storyteller, his programs are infused with passion, dynamism, and of course his natural Irish humor. He is the author of Leadership Lessons From The Pub.
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