Leading in Dynamic Times: Lessons from the Pub

Emotions are the most powerful force inside any organization. They influence everything, from our effectiveness to building and maintaining relationships to managing human behavior; which, very often seems unpredictable especially in a climate of rapid change and uncertainty.

However, every relationship is part of a bigger emotional system which has very predictable human behaviors that can be observed and successfully managed. By understanding these predictable human behaviors, you will have the keys to recognize the reactive actions of colleagues, clients, and even yourself. 

Furthermore, you will discover that instead of being frustrated or confused on how to respond, what is most required from you is being a less anxious presence. Not only will you have greater impact, but it will come with less emotional wear and tear.

You will learn that you...

• ...have more power than you think to set the mood and tone in the workplace and thus have a greater impact on increasing workplace engagement, retaining top talent and driving up performance.

• ...can choose more thoughtful responses even when you have been emotionally triggered and thus avoid poor decisions and behaviors which erode the level of trust in employees and customers and result in reduced financial performance.

• ...can uncover untapped stories buried deep within you that have the power to engage and connect with employees and customers which will drive up loyalty and differentiate your organization.